Refund and Returns Policy for Acerapic Furniture Store
Effective Date: December 6, 2024
At Acerapic Furniture, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your furniture, we offer a clear and simple refund and return policy to ensure that your shopping experience is smooth and hassle-free. Please review the following policy for detailed information on returns, exchanges, and refunds.
1. Returns
We accept returns on most furniture items within 30 days from the date of purchase, provided the items meet the following conditions:
- The item must be unused, in original condition, and in its original packaging.
- The item should not have been assembled or altered in any way.
- The item must be free from any damage, including scratches, stains, or other signs of use.
To initiate a return, please contact us at [email protected] or call (270) 383-4089 within 30 days of receipt. Our customer service team will provide you with instructions on how to return the item.
2. Refunds
Once we receive the returned item and verify its condition, we will issue a refund to the original payment method. Please note:
- Refunds are processed within 7-10 business days after we receive the returned item.
- Shipping charges are non-refundable, and the customer is responsible for the return shipping costs unless the return is due to a defect or mistake on our part.
- If you received free shipping on your order, the actual shipping cost will be deducted from your refund.
3. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us to initiate the exchange process. You may return the original item according to our return policy, and we will ship the replacement item once we receive the returned product.
4. Damaged or Defective Items
If you receive an item that is damaged or defective upon delivery, please notify us within 48 hours of receiving the product. In such cases, we will arrange for a free return and provide a replacement or refund based on your preference.
To report a damaged or defective item:
- Take clear photos of the damage or defect.
- Contact us at [email protected] or call (270) 383-4089 with your order number and the photos.
- We will provide instructions for returning the damaged item and send a replacement or process a refund.
5. Non-Returnable Items
Certain items may not be eligible for return, including:
- Custom or personalized furniture pieces
- Clearance or final sale items
- Bedding, mattresses, or cushions (if opened)
Please verify the eligibility of any item before making your purchase.
6. Cancellation Policy
Orders can be canceled within 24 hours of placing the order. After this period, cancellations may no longer be possible, and the return policy will apply instead.
7. How to Return an Item
To initiate a return or exchange:
- Contact our customer service team via email at [email protected] or by phone at (270) 383-4089.
- Provide your order number and the item(s) you wish to return.
- Follow the instructions provided for returning your item(s).
- Once we receive your return, we will process the refund or exchange as per our policy.
8. Shipping Costs
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- Original Shipping Fees: Shipping charges are non-refundable except in the case of defective or incorrect items.
9. Contact Information
If you have any questions regarding our refund and returns policy, or if you need assistance with a return or exchange, please contact us at:
- Email: [email protected]
- Phone: (270) 383-4089
- Address: 807 Westside Ave, Earlington, Kentucky
We appreciate your business and are committed to ensuring you are fully satisfied with your purchases. Thank you for choosing Acerapic Furniture!